electric bike
At Velocity Velo, we strive to deliver your orders promptly and reliably. This Shipping Policy outlines the shipping options, costs, delivery times, and other essential details for orders placed through our website.
1. Shipping Options
1.1 Standard Shipping (5-8 Business Days):
- Delivery Time: 5-8 business days from the date of shipment.
- Cost: Free for orders over , if applicable.
- Availability: This option is available for all domestic orders within united states.
1.2 Expedited Shipping (1-2 Business Days):
- Delivery Time: 1-2 business days from the date of shipment.
- Cost: Free.
- Availability: Available for select items and delivery locations. Orders must be placed by [Insert Cut-off Time] for same-day processing.
2. Order Processing
2.1 Processing Time: Orders are processed within 1-2 business days. Orders placed after [Insert Cut-off Time], on weekends, or holidays will be processed the next business day.
2.2 Confirmation: You will receive an order confirmation email once your order is placed and a shipment confirmation email with tracking information once your order is shipped.
3. Shipping Costs
3.1 Calculation: Shipping costs are calculated based on the shipping method selected, the size and weight of the items, and the delivery location. The total shipping cost will be displayed at checkout.
3.2 Free Shipping: We offer free standard shipping on orders over [Insert Amount], if applicable. This offer applies to standard shipping only and may be subject to additional terms.
4. Delivery
4.1 Tracking: Once your order is shipped, you will receive an email with tracking information to monitor your shipment's progress.
4.2 Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid delays. Velocity Velo is not responsible for shipments lost or delayed due to incorrect or incomplete addresses.
4.3 Delivery Attempts: Our carriers will make reasonable attempts to deliver your order. If delivery is unsuccessful, you may be contacted to arrange a re-delivery or pick-up at a local facility.
4.4 Delays: While we strive to meet delivery estimates, there may be circumstances beyond our control (e.g., weather, carrier delays) that affect delivery times. Velocity Velo is not responsible for such delays.
5. International Shipping
5.1 Availability: At this time, we primarily offer shipping within [Country/Region]. For international orders, please contact us at [Insert Contact Information] to discuss options.
5.2 Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.
6. Damaged or Lost Shipments
6.1 Damaged Goods: If your order arrives damaged, please contact us within 5 business days of receiving the shipment at [Insert Contact Information]. Provide your order number and photos of the damaged items and packaging.
6.2 Lost Shipments: If your shipment is lost or significantly delayed, please contact us with your order number and tracking information. We will work with the carrier to resolve the issue.
7. Returns and Exchanges
For information about returning or exchanging items, please refer to our Return Policy. If you need assistance, contact us .
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: support@velocityvelo.com